At 'The Sauna Company' not only do we offer a premium product, but we truly value great customer service.
This is what our customers have to say . . .
We just purchased a new home with a sauna and had no idea how to operate it, we called 'The Sauna Company' to assist us
and wow the service provided to us by Brendan was superior. He checked everything thoroughly to make sure it was safe for use, gave us a run through how to use it, gave it a good clean and supplied us with good quality accessories to get maximum
use from our sauna. He is genuinely passionate about what he does, service like this is hard to find today.
Thanks so much again Brendan we look forward to trying out our sauna with all the extra tips you have given us.
Rebecca Oates Google Review
Bought and self-assembled a sauna about 6 months ago. Came together well and have been using it regularly since.
Minor wiring problem in the heater was fixed with photos from Brendan. A tip for DIY - the manual says pack the heater
stones loosely - this is important. For the 4.5kW heater the pack of stones has more than you need.
Russell Colman Google Review
From our first call to Brendan with our initial inquiry to our request for after sales service, we experienced excellent communication and professional advice and service.
Florie McDonald Google Review
How good is Brendan. Great communication, great after sales service. My sauna is SENSATIONAL, retro fitted to become an outdoor sauna as per Brendan's advice. All went so smoothly, installation was a breeze.
Recommend to anyone.
Jp D Google Review
I purchased a sauna last week. Great people to deal with. Very helpful, great communication. Sauna was easy to assemble.
High quality. Extremely happy. Highly recommended.
Tania Bishop Google Review
I started planning my sauna one year ago, and contacted a number of sauna suppliers. One of the replies stood out for its personal touch, and very customer friendly and accommodating touch. Needless to say, that was Brendan and I communicated with him on and off during the process of finalizing the design (went through a few iterations), but he was always very friendly and doing his best to accommodate my wishes. One of which was that I would build it my self from scratch. He has help me with numerous hints and tips on this during the journey. One year later I picked up my sauna supplies, and am currently really looking forward to assemble it myself.
Bengt Thuree Google Review
The best range of sauna equipment around. Highly recommended.
Brett Lind Google Review
I took a month to experience the Steam room before I decided to write this review.
By far the best decision we have made to build this steam room in our ensuite rather than having a pool. It's just a very relaxing end to a very stressful day/week. It comes in handy if your kids have cold or blocked nose, one night in steam room with eucalyptus oil and they breathe easy and sleep peacefully. The steam room has turned from novelty item to a luxury resort spa end to a hard days of work for both me and my wife.
A special thanks to Brendan who has helped us through various stages of house build and answered every question that the builder, plumber and electrician had during framing, plumbing and commissioning stage. Believe me he was patient and supportive for three years of our house build. It's very rare to find vendors and tradesman who have integrity, passionate and take pride on what they deliver to their customer. I got lucky with Brendan and my plumber who ended up becoming good friends and is on his way to get a steam room for himself.
Vishal & Swetta Desai Google Review
An absolutely fantastic customer experience from Brendan at The Sauna Company. Brendan knows his business well, great with people and absolutely reliable and trustworthy. He went above and beyond installing an outdoor sauna for us and managing the whole project from start to finish. Could not recommend him highly enough. A very happy customer!
Alex Gitlits Google Review
Great quality and fantastic customer service from Brendan. The paneling was a dream to work with and looks and smells great. The heater works a treat. You cant ask for better!
Devan Tisdale Google Review
Installed an awesome Sauna for our Toorak residence. And we also got spare parts from them for our Myrtleford house. The team are great and would recommend. Fantastic guys, we are very happy!
Richard McNeill Google Review
Purchased the steam machine from the sauna for my new bathroom, i find quite complicated but when i rang to ask for help. Brendan he solved and make it look so simple. He’s explaining with detail so i can understand easier. As a renovator, if we need anything about the sauna in the future this is the company I would use and recommend. Thanks again Brendan for all the help.
Kenny Cuong Google Review
Brendan and his team supplied and fitted a new steam generator to replace and old one that we had had in place for about 20 years. We could not be happier with the skill and attention to detail which has produced a perfectly functioning steam room ready for Winter. Highly recommended!
Iys Stevens Google Review
Brendan was superb to deal with, great communication, great service, gave us a lot of time. The sauna looks great and works beautifully. All in all, a fantastic experience. We are very happy with our choice.
Ron Pila Google Review
Brendan from the Sauna Company and Jeff from 29wire did the installation of our new sauna. These guys are absolutely top notch. The sauna itself is a beautiful product and looks just awesome and their service, professionalism and attention to detail was just 10/10. Thanks so much fells - very happy customers. Tim & Kasse :-)
Tim Spicer Google Review
Excellent service, communication and sauna looking fantastic. Great people to deal with even communicating with pictures when over seas. Beautiful finish and love using it. Would recommend this company any time.
Janni Haskin Google Review
We engaged several companies, Brendan stood out for his knowledge in the products and the market, as well as his good old fashion service. Which gives us the confidence to order the entire sauna room from him. We won't hesitate to recommend him to any potential buyers.
Jadesu Google Review
I spent over a week ringing companies that sold sauna heaters. I was amazed at how many companies didn't return my calls......I then left Brendan from the Sauna Company a voice message, not only did he return my call but it was within the hour. His knowledge and expertise was outstanding and due to his willingness to spend some time explaining details and his honesty, a sale was made. He went above and beyond the call of duty. Delivering our product to our door and spending more of his valuable time going over requirements. AAA+++ service. I would highly recommend him and his company. It was great being provided with 100% good old customer service! Thank you Brendan!
Becci Valentine Google Review
Excellent experience from start to finish. Great design work and advice early on and the build was seamless and high quality. Coming from Germany and knowing what a good sauna looks like, I really valued the great job.
Oliver Horn Google Review
Can highly recommend Brendan and The Sauna Company. Very professional outfit and superb craftsman.
James Towsey Google Review
Excellent customer service. Couldn't be happier with the service and products received - especially the SAWO Combi heater
Brett Walters Google Review